Delete your DermDecode account
Two ways to do it — both remove the same data.
In the app (fastest)
Open DermDecode → Settings → Delete account → confirm. Deletion happens immediately.
By email
Email haris.sidd786@gmail.com with the subject “Delete my DermDecode account”. If your account is anonymous, include the account identifier shown at the bottom of the app’s Settings screen so we can find it. We complete requests within 30 days and confirm when it is done.
Deleting only some of your data
You do not have to delete your whole account to remove data:
- A single scan: open History, swipe or tap the delete control on that scan. It is removed from your device and from our servers straight away.
- Your skin profile: open Settings → Skin profile and change or clear the answers. Future scans use the new profile; past scans keep the profile they were made with, so your history stays consistent.
- Anything else: email haris.sidd786@gmail.com and tell us what you want removed. We complete requests within 30 days.
What is deleted when you delete your account
- Your skin profile — skin type, concerns, preferences and pregnancy mode.
- Your entire scan history, including extracted ingredient lists and results.
- Your scan counts and your subscription record on our servers.
- Your account identifier and any linked Apple or Google sign-in.
Scanned photographs are never stored in the first place, so there is nothing to delete.
What is not deleted
- Your subscription. DermDecode Pro is billed by Apple or Google. Cancel it in the App Store or Google Play — deleting your account does not stop billing.
- Aggregated, anonymised statistics that can no longer be linked to you.
- Records we must keep by law, such as purchase records for tax purposes, retained for as long as the law requires and no longer.
Backups
Deleted data disappears from the live service immediately and is cleared from encrypted backups within 30 days.
Questions: haris.sidd786@gmail.com · Privacy Policy